Support

Last updated: 30 July 2026

Something not working, or a question about your subscription? Start here — and if the answer isn't below, email us. A real person reads every message.

Get in touch

contact@lumiostudio.co

We reply within 2 business days. To help us fix things faster, tell us: your iPhone model and iOS version, what you were trying to do, and what happened instead.

What Readia does

Readia turns things you want to read into audio, three ways:

Photograph a book cover — the app identifies the book and narrates a spoken summary.
Import a PDF — the app reads the document's own text aloud.
Paste a web link — the app pulls the article text and narrates it.

Everything lands in the same reader, where each word is highlighted exactly as it's spoken.

Subscription help

Restore a purchase

Already subscribed, but the app is asking you to pay again — maybe on a new iPhone, or after reinstalling? Open Readia, go to the subscription screen, and tap Restore Purchases. Make sure you're signed in to the same Apple Account you originally bought it with. If it still doesn't unlock, email us.

Cancel a subscription

On your iPhone: Settings → tap your name → Subscriptions → Readia → Cancel Subscription.

Deleting the app does not cancel it. You keep access until the end of the period you've paid for.

Refunds

Apple handles all payments for Readia, so Apple handles refunds too — we can't issue them ourselves. Request one at reportaproblem.apple.com. If the app was at fault, email us as well and we'll do what we can to help.

Troubleshooting

The book scan failed or found the wrong book

Cover recognition works best with the whole front cover in frame, in even light, shot straight on. Try again with:

The full cover visible, edge to edge — no fingers over the title.
No glare from a lamp or window on glossy covers.
The camera held parallel to the cover, not at an angle.
A steady hand — a blurry photo is the most common cause.

My PDF has no text, or nothing happens

Readia reads the text inside a PDF. If the PDF is a scan or photo of pages, there's no text layer to read — it's just an image, and the app has nothing to narrate. Some PDFs are also protected against text extraction.

Try opening the PDF on a computer and selecting some text with your cursor. If you can't select any, Readia won't be able to read it either. A text-based version of the same document will work.

A link won't load

Some pages can't be read automatically. The usual reasons:

The article is behind a paywall or login — our server sees the same locked page you would in a private window.
The site blocks automated readers.
The page is mostly video, images, or an app rather than written text.
The URL is incomplete — check it starts with https:// and opens in Safari.

Audio won't play, or stops partway

Work through these in order:

Check your volume, and that the silent switch on the side of your iPhone isn't on.
Check your internet connection — audio is prepared on our servers, so the first playback needs a connection.
If AirPods or a car stereo are connected, confirm the sound isn't being sent there instead.
Force-quit Readia (swipe up from the bottom, then swipe the app away) and reopen it.
Still stuck? Restart your iPhone, then try one more time.

My library disappeared

Your library is stored on your device only — it isn't synced to our servers, so it can't be recovered by signing in. Deleting the app deletes it permanently, and it does not transfer to a new iPhone. We know that's a real limitation, and we're sorry if it caught you out.

Privacy and your data

Readia has no accounts and does not track you. To have the audio stored on our servers deleted, email contact@lumiostudio.co. Full details are in the Privacy Policy.